Terms and Conditions
Please ensure you have fully read & understood the terms and conditions before ordering.
By placing an order you are accepting that you agree with the terms & conditions laid out and are bound by them.
We cannot be held responsible for manufacturing fault, but we will be happy to replace the faulty item or issue a refund at our discretion, provided that, it has been reported to our customer service within 48 hours of accepting the shipment.
Buyer is responsible for the return postage costs.
Placing an order
We will not take payment from you for your order until we have processed it in our warehouse. If there are any items in your order out of stock we will contact you and give you the option of ordering an alternative or removing it from the order.
You can pay for your order in one of the following ways:
1. Online Credit/Debit card payment
2. Debit/Credit Card payment via Telephone
3. Bank wire transfer
The amount quoted for delivery is based on an order weight of up to 20kg. If your order is above this weight we will contact you with the exact delivery charge before we take payment.
All items are subject to VAT at 20%, if you are an EU VAT registered business once you supply us with your company information and vat number you will not be charged any vat.
All of our product pictures are used for illustrative purpose only; we have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour.
We will take every care to ensure that product information and pricing are accurate at the time they are entered. Manufactures may update the look and specifications of the product and it may not be possible to update the listing on our website accordingly for some period. We will try to indicate the difference on our listings wherever it is applicable.
All sizes and measurements are approximate.
When an order is placed you will be sent email notification that we have received it. We will endeavour to dispatch all items within two working days (Monday to Friday) excluding bank holidays. Once dispatched, items should be received the next working day (UK Mainland only) however if your delivery is delayed due to circumstances outside of our control we cannot be held liable for this.
Delivery will be attempted according to the terms and conditions of the carrier. Any subsequent delivery attempts or refusal is the responsibility of the customer and as such all charges incurred will be passed on to the customer.
The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer.
Ownership of the products will pass to the customer on delivery of goods or upon receipt of full payment (including postage costs) being received by us.
Prices are liable to change without notice. If the price of an item is reduced after an order is placed the difference will not be refunded.
Not Happy with your order?
Cancelling your order
To cancel for any reason you must inform us within 3 working days of delivery and return the item(s) to us in the original packaging and condition within 7 working days. Return postage costs are the buyers responsibility. Any returned items/cancelled orders will be subject to a 10% restocking fee.
All information provided to us by you will not be passed on to any 3rd party unless required to do so by law. We may contact you periodically with product updates.
All content and images are the property of Mats World (UK) Ltd and cannot be used without prior permission from us.
You can close your account at any time by contacting us be email or in writing. You can also unsubscribe from email marketing at any time by clicking on the unsubscribe link within the emails or by email and letter.
We do not accept returns, all sales are final.
Wrong item received
If we have dispatched an incorrect item to your customer we will require photographic proof of the item received. If approved we will issue you with a returns label which you can send to your customer so that they can return the item back to us for an exchange or you can request the customer to send the item back to you first and then you can use the returns label to send the item back to us. Once received we will issue a replacement or refund as requested.
Damaged item received
If the customer has received a damaged item we will require photographic proof of the damage. If accepted as damaged we will issue you with a returns label which you can send to your customer so that they can return the item back to us for a replacement or you can request the customer to send the item back to you first and then you can use the returns label to send the item back to us. Once received we will issue a replacement or refund as requested.
Out of stock items:
At times it may be possible that an item will go out of stock, in this case we will contact you for an alternative, provide estimated delivery date to our warehouse or offer a refund.
Please refer to shipping policy.
Tracking information will be emailed to the email address provided at the time of dispatch.
Invoice & Documentation:
A copy of the invoice will be emailed to the email address for your records.
We will enclose a packing slip in the parcel.
Paying for your orders:
All orders must be paid for before they can be dispatched and any delays with payment may result in a delay in processing your order.
Lost or Delayed Parcels
If your parcel is lost by the courier you can complete a claims form and return it back to us for submission to the relevant courier. Please bear in mind that the claims process is managed by the courier and their decision is final. You may find yourself in a situation where the claim is rejected by the courier or still being processed but you will have to compensate your customer.
“Mats World (UK) Ltd” will not be held liable for any claims relating to lost or delayed parcels.